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Privacy Policy

Birnam CD is committed to protecting and respecting your privacy.

This policy (together with our terms of use & acceptable use policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://birnamcd.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and GDPR 2018, the data controller is Birnam CD Ltd of Station Road, Birnam, Dunkeld, Perthshire, PH8 ODS.

INFORMATION WE COLLECT AND WHAT WE USE IT FOR

Birnam CD Ltd collects personal information from you when you send us a message through our contact form, complete a quotation request or confirmation of order forms on our site https://birnamcd.com, when signing up to our newsletter(s) or when corresponding with us by phone, letter, email or any other electronic means.

We collect your name, email address and phone number (if you chose to give it) in order to process and respond to enquiries and quotation requests submitted via our website birnamcd.com.

If you are a customer and are choosing to use one of our services we will, depending on the service requested, collect and store your name, address, email address, phone number, social media accounts, artist/band bio and artist/band photographs, details of credit card or banking services. We require this information in order to process, deliver and seek payment for the services you have chosen.

We will use the information collected to inform you occasionally of any additional/new services offered by Birnam CD Ltd which you may be interested in. You can opt out of this at anytime by informing us by email.

Mailing – If you have signed up for our newsletter, we will collect your name and email address and use this information to send you occasional newsletters. We hold a note of your email address and contact name on a mailing website which we use to send occasional marketing emails. The email service helps us to note if any of our customers wish to unsubscribe – therefore making sure that we do not send anyone unwanted marketing emails.

Record of previous orders – We keep a note of what you bought in the past so that you can re order easily. We also keep a note of what you bought so we can contact you to let you know about products or services relevant to you.

Bank Details 

If we take payment over the phone using a credit or debit card we do not keep your card details.

If you are purchasing from our online shop: shop.birnamcd.com we use Paypal and Worldpay – both these gateways handle your bank details on our behalf. We do not store your bank details.

Website Analytics: We use Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out/ . For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/ .

We also use Google Analytics which helps us understand how visitors engage with our website. The information gathered tracks visitor use of the website and compiles statistical reports on website activity. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

We use the information we collect through analytics to track and monitor the usage of our website, help us understand the patterns of site visitors and help us to improve our website.

Wetransfer – we use wetransfer to enable customers to upload artwork and audio files to us. To read more about wetransfer please visit: https://wetransfer.com/legal/privacy

Cookies – Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

Strictly necessary cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use our shopping cart.

Analytical/performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our website. when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Please note that third parties (including, for example providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

WILL MY PERSONAL INFORMATION BE PROVIDED TO THIRD PARTIES

Birnam CD Ltd will not disclose any personal information we keep about you to third parties, except in the following circumstances:

  • Birnam CD Ltd uses other companies to provide services to you and in order to provide these services, we may need to share your personal details with them where this is required for the provision of services.
  • We may share your information with credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use/acceptable use policy, terms & conditions and other agreements, or to protect the rights, property, or safety of Birnam CD Ltd, our customers, or others. This included exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SECURITY – WHERE WE STORE YOUR PERSONAL DATA

We are committed to protecting the privacy of your personal data. Birnam CD Ltd is hosted on a secure server (UK based). Our website uses SSL certificates “Secure Sockets Layer” and we have a security monitoring system installed on our website which serves to monitor and protect our website(s).

Personal information submitted by means of the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission of information is at your own risk. Once we have received your information we will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner.

We request that if you have chosen a password which enables you to access certain parts of our site(s), you are responsible for keeping this password confidential.

Paper copies of personal information – all paper copies of personal information is stored under lock and key.

THIRD PARTIES WEBSITES

Our site may, from time to time, contain links to and from third party websites – our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

HOW LONG DO WE KEEP YOUR INFORMATION?

The period for which we store personal data will vary depending on what the information is used for. We are required by law to securely hold all sales invoices for accounting purposes for a period of 6 years. Unless there are specific requirements to keep information, we will not store personal data longer than necessary for the purposes for which the data was collected.

YOUR RIGHTS – HOW CAN I ACCESS MY PERSONAL INFORMATION

You have the right to see, amend any personal data that we keep about you. You also have the right to ask us not to process your personal data for marketing purposes. Please write or email us with your request. We will respond/provide the information within one month of receipt of the request.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Birnam CD Ltd, Station Road, Birnam, Dunkeld, Scotland, PH8 ODS or email info@birnamcd.com